Refund policy

Returns
We accept returns within 100 days of delivery. To be eligible, your item must be unworn, unused, and in its original packaging. Because a sleep mask is worn directly on the face, we are unable to accept returns of masks that have been worn or used, for hygiene reasons. Proof of purchase (order number or confirmation email) is required.

To start a return, contact us at hello@togen.shop with your order number. Once your return is approved, we'll confirm how to send your package to the address below. Items sent back without first requesting a return will not be accepted.

TŌGEN, 101-S100, 296-2 Sangdo-ro, Dongjak-gu, Seoul 07032, Republic of Korea

If you're returning an item because you changed your mind, return shipping is your responsibility, and original shipping charges are non-refundable. We recommend using a tracked shipping service.

Damages and issues
Please inspect your order upon delivery and contact us at hello@togen.shop within 7 days if your item arrives defective or damaged, or if you received the wrong item. Please include a photo of the issue. In these cases we will send a replacement or issue a full refund, including shipping, at our expense. You will not be asked to ship the item back across borders.

Exceptions / non-returnable items
We cannot accept returns of masks that have been worn or used, or items not in their original condition.

Exchanges
The fastest way to receive a different color is to return the item you have and, once the return is approved, place a new order.

Cancellations
Orders can be cancelled free of charge any time before they ship. Contact us at hello@togen.shop with your order number.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification. The item must be unworn, unused, and in its original packaging, and proof of purchase is required. Unless the item is faulty, the direct cost of returning it is yours.

Republic of Korea
If your order is shipped within Korea, you may withdraw from the purchase within 7 days of delivery in accordance with the Act on Consumer Protection in Electronic Commerce. For defective or misdescribed items, you may withdraw within 3 months of delivery or within 30 days of when you discovered, or could have discovered, the issue.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 5 business days. Please note that your bank or card issuer may take additional time to post the refund. If more than 10 business days have passed since your refund was approved, contact us at hello@togen.shop.